Friday 16 April 2021
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asiaone - 2 month ago

Foodpanda rider told to cycle from Tampines to Paya Lebar for $5.20 after customer leaves wrong address

Foodpanda is looking into an incident where a Foodpanda delivery rider was asked to cycle from Tampines to Paya Lebar because a customer had mistakenly given the wrong address. Foodpanda delivery rider Zane shared what happened in a Facebook post. He alleged that when he called Foodpanda dispatch for help, he was told that since he had accepted the order, he was expected to proceed. He added: To all riders, $5.20 from Tampines to Paya Lebar is not worth it. The post has since been taken down. In response to a Stomp query, a Foodpanda spokesman said: We understand that the issue may have arisen due to a wrong delivery location pinned. We are currently looking into the matter and taking steps to minimise the risk of a similar situation from happening again.


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